If you choose the payment plan, your first payment will be processed immediately, and then your credit card payment will continue to be charged on the same day each month until your balance is paid in full.
In the event of a failed payment, this is the process we will use:
- Day 1: Charge Attempt #1
- Day 3: Charge Attempt #2
- Day 5: Charge Attempt #3
- Day 9: Charge Attempt #4
Each time a charge attempt fails, you will receive a new email notification asking you to update your payment information.
To update your card and avoid payment failure, please go to https://datable.thrivecart.com/updateinfo/ if you purchased on or after 12/5/2022 and https://thenimbleco.thrivecart.com/updateinfo/ if you purchased before 12/5/2022.
When you update your card, you’ll be re-billed on the next scheduled charge attempt and your Billing Day (of the month) will not be altered.
NOTE: If you successfully update your card after going delinquent, you will be charged immediately and will have your re-billing date changed based on the current date.
For PayPal, they will retry every 5 days, 3 times.
Each time a charge attempt fails, you will receive a new email notification asking you to ensure funds will be available.
If you have any questions or run into any problems, please contact us at firstname.lastname@example.org. We are more than happy to work with you on a customized payment plan to meet your needs.